Warranty

What is covered

Every system is warranted against faults in materials and workmanship for [two years] from delivery, for the first owner. That covers the cabinets and their joinery, the drivers, the sub, the amplifiers, the DSP, the power supply, the controller and its stand.

What is not

• Damage from a drop, liquid, heat, a wrong power supply, or an opened plinth or speaker.
• Wear from normal use: scuffs, the oak's change of colour in sunlight, the knurl's polish where a hand rests.
• A driver driven by another amplifier beyond its rating.
• Changes to the software other than updates published by the studio.
• Loss of a song library or clips kept on your PC.

Repairs within reason

Outside the warranty, repairs are done at [cost of parts and an hourly rate] after a quote. Shipping to the studio is [yours / shared]; the return trip is the studio's for a warranty repair.

How to claim

Use the claim form with your system number and what happened. Most faults are looked at first over a video call. If the system has to come back, a prepaid label and packing instructions come by email. A repair takes [x weeks]; a replacement is sent when a repair is not possible.

Your rights

This warranty adds to, and does not replace, rights you have under the laws of your state or country.

[company legal name] · [street address] · Las Vegas, Nevada [ZIP] · [support email]